Refund & Cancellation Policy

Last Updated: March 26, 2026

This Refund & Cancellation Policy outlines the rules and procedures regarding order cancellations, refunds, and damaged items for purchases made from:

https://etschezmaman.net/

By placing an order on our website, you agree to the terms described in this policy.

1. Order Cancellation

Customers may cancel their order before the order has been dispatched.

If an order is cancelled before shipment, a full refund will be issued to the original payment method.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible at:
info@etschezmaman.net or support@etschezmaman.net

2. Refund Eligibility

We accept refunds and returns only under specific conditions.

Refunds may be considered in the following situations:

Products that arrive damaged

Products that are defective

Incorrect items delivered

All issues must be reported within the timeframe mentioned below.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

Your request must include:

Order number

Description of the issue

Clear photos showing the damage or issue

Failure to report within this timeframe may result in the claim being declined.

After review, we may offer:

A replacement product, or

A refund to the original payment method

4. Return Conditions

To be eligible for a return (if approved):

The item must be unused

The item must be in its original condition and packaging

All accessories and components must be included

We reserve the right to refuse returns that do not meet these conditions.

5. Non-Returnable Items

The following items may not be eligible for return unless damaged or defective:

Used or assembled furniture

Items damaged due to misuse

Products without original packaging

6. Refund Processing Time

If a refund is approved, it will be issued to the original payment method.

Refunds are typically processed within 3–7 business days, depending on the payment provider.

Please note that banks or payment providers may take additional time to reflect the refund.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

Before shipment: the order may be cancelled and refunded (processing fees may apply)

After shipment: we may not be able to recover or redirect the package

8. Failed Delivery or Returned Packages

If a package is returned due to:

Failed delivery attempts

Customer unavailability

Refusal to accept delivery

Unclaimed shipment

A refund may be issued minus:

Original shipping charges

Any additional handling or return costs

9. Lost or Missing Packages

Once an order is handed over to the shipping provider, delivery is managed by the courier.

If a package is marked as delivered but cannot be located:

Customers should first contact the courier service

We will assist in investigating the issue where possible

Final resolution may depend on the courier’s confirmation and investigation.

10. How to Request Support

If you need assistance with an order, refund, or delivery issue, please contact us:

Email: info@etschezmaman.net
Email: support@etschezmaman.net

Please include your order number for faster support.

11. Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our operations or legal requirements.

Any updates will be published on this page with the updated revision date.